New Customer Newsletter

Dear New Customer:

Welcome to the Union Hill Area.  The water service to your home is provided by Union Hill Water Association (UHWA).  UHWA is a private, non-profit corporation, governed by a Board  of Trustees.  By purchasing a property served by UHWA, you are automatically a member of the Association.

The Board of Trustees has established our rate schedule to encourage water conservation and to limit the amount of water used for landscape irrigation.  We ask that you practice water conservation in your use of water both indoors and outdoors. 

The water provided by UHWA is of very high quality.  The water is tested on a continuing basis to assure that it is safe and that it meets all State standards for drinking water.  There is no added chlorine or fluoride in the water.  Your water meter will be read every month.

This is a very brief introduction to Union Hill Water Association.  We have additional information on water conservation, which we will send to you upon request.  Our officer hours are 9:30 am to 4:30 pm Tues. Wed. and Thurs.  Please call 425-497-1812 during these hours for additional information, or should you have other questions.

Water Source:  Our primary water source is groundwater wells.

Fluoride:  There is little or no fluoride in our water.  Please consult with your dentist in regard to fluoride protection for your children.

Manganese:  Our water has a slightly elevated level of manganese. Manganese may cause a gray stain on plumbing fixtures and appliances.  The use of oxalic acid (available at drug stores) or Tang fruit drink will remove the stains, including from dishwashers (use the oxalic acid or Tang in soap dispenser without dishes and run through a wash cycle).

Hydrogen Sulfide (Rotten Egg Smell):  Though not present at the well or in the distribution system, hydrogen sulfide can be smelled (rotten egg odor) at some cold water taps.  Sulfide is naturally occurring in ground water in most of this region and again is not harmful to your health.  Run the cold-water tap for approximately 20 seconds to eliminate the odor prior to drawing a glass of water.  If odor persists, we have found that certain plastic hoses attached to the sink fixture can cause the problem.  The problem can be eliminated entirely by replacing the hoses.

Copper/Lead:  UHWA water has been tested for copper and lead levels in selected homes and has been found to be in compliance with EPA standards.

Bacteriological:  UHWA tests its water on a continuing basis to check for coliform bacteria in the water system.  UHWA is in compliance with state standards for drinking water quality.

Emergencies:  Union Hill provides emergency service response 24 hours a day, 7 days a week for problems associated with your water service and quality.  Call 425-497-1812.

New Accounts:  UHWA charges a $25.00 account set up fee.

Payment Options: UHWA bills monthly.  Bills are due on the 5th of the following month and may be paid one of the following ways; pay in person, by mail, UHWA's automatic payment plan, online at, or through your financial institution's bill payer. 

Delinquent Accounts and Billing Policy:  Water bills are due and payable on the 5th of every month.  There is a $25.00 service fee for checks returned for any reason by the bank.  We will only accept cash or money order for payment on a returned check.  If you are unable to pay your bill in a timely manner, please contact our office during normal business hours and we will work with you to set up a payment schedule. 

Shut Off Policy:  In accordance with Bylaws, your meter will be shut off for nonpayment.  Adequate notice will be given which will allow for payment of a past due account.  A $50.00 fee will be charged if water is disconnected for nonpayment.  Meters will NOT BE turned on during off hours or on weekends. 

Returned Payment Fee: There is a $25.00 service fee for returned payments, for any reason, by the bank.  We will only accept cash or money orders for payment on returned checks.

Board of Trustees Meetings:  The Board meets on the 2nd Tuesday of every month at the office of UHWA.  The meetings are open to the general membership.

Annual Meeting:  An Annual Meeting of the Membership is held on the 2nd Wednesday of February every year.  Elections for the Trustee positions whose term is expired are held at these meetings. All members are encouraged to attend.  A meeting notice will be mailed to each Member.